SER Optical supplies from own stock this has some advantages:
– Your order will be processed immediately and can be delivered quickly.
– You will be notified immediately if there is insufficient stock.
– Delivery is made by transport companies. Delays caused by the carrier subject to change.
– If your order has the character “urgency” you can mention this on the order or by email or telephone. The order can then be made and dispatched immediately.
We work with reputable carriers like DPD, DHL and Post.nl
Your order will be processed immediately. The orders are handled daily. Your products are already ready for shipping the same day.
Once your payment has been processed correctly and the order amount has been credited to our account, we will ship the products. This happens daily, except Sundays, holidays, vacations.
Normally delivery time is 1-5 business days.
If a product is no longer in stock, you will receive an e-mail message with the required information.
Delivery usually within 2 business days after shipment, except for other EU countries.
If you receive damaged or incorrect products, you must report this to us immediately and we will take care of your legal rights.
If applicable or desirable, track and trace information can be provided to you.
Delivery to countries within the EU can be at 0% VAT rate provided that a VAT number is provided by you. We follow the rules for intra-Community delivery as defined by Dutch taxes and Customs.
SER Optical uses 2 shipping methods:
– Package delivery.
– Pallet transmission.
Shipping and shipping costs depend on the weight and size of the package and delivery address. The shipping costs are paid by the customer. This applies to shipments to the customer as well as for return shipments by the customer. These customer-paid shipping and / or return costs are never reimbursed by SER Optical. SER Optical applies the current shipping rates of DPD, DHL and Post.nl.
Any costs for customs or import / export are for your account.
Shipping to all EU countries.
WHAT TO DO IN CANCEL OR RETURN
Cancellation of an order is, as long as it has not been sent, free of charge.
If you cancel the order after it has been shipped to you, you must refuse the delivery package. If SER Optical has already received a payment from you, we will refund the purchase price to you after receipt of the return. The shipping costs incurred will be deducted from this (only if you reject the order at the door and leave it unopened late by the seller).
RETURNER / COOLING PERIOD
Consumers have a cooling-off period of 14 working days to return the product without giving reasons, starting on the day of delivery. Exceptions include personalized products / custom work. The product can only be returned unused and in the original, undamaged packaging. For more information, see article 6 of our terms and conditions.
Do you want to return the entire order? Already received items, you must return to the following return address. SER Optical will refund the entire purchase price, excluding the calculated shipping costs. The shipping costs for the return are for your account.
Also, when returning part of your order, the shipping costs are for your account. The purchase price of the returned part of the order will be refunded to you. Shipping costs will never be refunded.
All cancellations, exchanges and returns must be made known to SER Optical in writing. Please use our return form or send us an email. Please include your full name and order number and the items you wish to cancel, exchange or return. In order to improve our customer service, we would appreciate it if you let us know. You are here, of course, in accordance with the Law on Distance Purchasing.
For repayment of amounts already paid (in advance) we also need your bank account number. Customers from Belgium should also mention the IBAN and BIC / Swift number of their own bank.
Please note: The account number you provide for the refund must be equal to the account number of which you made payment to SER Optical. Your i.v.m. any refund with refunds.
Any amounts already paid will be refunded to you within 14 days of return.
6412 BB Heerlen
Limburg, The Netherlands
0031 45 8881257